Frequently Asked Questions
Everything you need to know about your Petunia beauty journey.
Are Petunia products cruelty-free?
Absolutely. At Petunia, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we are proud to be 100% cruelty-free.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy if a product doesn't suit my skin?
We want you to love your glow. If you are not satisfied, you can return gently used products within 30 days of purchase for a full refund or store credit.
Do you offer international shipping?
Yes, Petunia ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.
Are your skincare products safe for sensitive skin?
Most of our products are formulated with dermatologically tested, hypoallergenic ingredients. However, we always recommend checking the full ingredient list and performing a patch test before full application.
How can I track my package?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's progress in real-time.